Under distance selling regulations you have the legal right to cancel your order within 7 working days of placing your order. Please ensure that you have taken the time to read our terms and conditions, by placing an order you are stating that you have read and understood them. We really do hope that you are thoroughly enchanted with your purchase however, there may be occasions when you wish to return items.

International may include some parts of the British Isles if you are in any doubt please email us at to confirm. If you have any questions regarding customs we advises each customer to contact their local customs office for further information. You should be aware that cross-border shipments can be subject to opening and inspection by customs authorities. You should note that customs policies vary widely from country to country. Any such additional charges for customs clearance must be paid by you. If your delivery address is not within the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. If costs are acceptable to you we will then send an invoice for payment, we will do this via Paypal. We take pride in ensuring that your item reaches you in one piece and we are sure that you will be delighted from the moment you hold your item in your hand.Įnchanted Ivy Gifts will endeavors to dispatch to anywhere in the world. There is so much clean and fit for purpose packaging available that we may send your order to you in a box which has been used before, this may mean that your order comes to you in a wine box or the box from a child's toy, but we are more than satisfied that it is clean and fit for reuse. A signature will be required.Īt Enchanted Ivy Gifts we are doing our bit to help the environment, by re-using and recycling packaging. It is important that this address is accurate.

Items are dispatched using either Royal Mail 1st or 2nd class signed for delivery service or Parcel Force signed for service, to the address stated for delivery when you place you order. We endeavor to process and dispatch all orders as soon as possible but we guarantee within 3 working days (working days do not include weekends).

A signature will be required upon delivery. Please Note: Our website will only accept orders for delivery within the UK. If you are interested in buying from outside of the UK, please email us at delivery costs.

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